Refund policy

Refund & Return Policy

All Sales Are Final.

Due to the nature of our products and the costs associated with processing, preparing, and shipping orders, we do not offer refunds or returns on purchases once an order has been placed.

E-Bikes & Bicycles

All e-bike and bicycle sales are final. Customers are responsible for selecting the correct model, size, color, and specifications before completing their purchase.

Parts & Accessories

All parts, accessories, and other merchandise are final sale and are not eligible for refunds or returns once purchased.

Orders & Shipping

Once an order has been processed, prepared, or shipped, it cannot be canceled or refunded. If an item has already been shipped, the customer is responsible for receiving the shipment.

Damaged or Incorrect Items

If an item arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery. We will review the issue and, when applicable, work with the manufacturer or shipping carrier to determine an appropriate resolution.

Warranty Issues

Manufacturer defects or warranty claims are not considered refunds. Warranty issues will be handled according to the applicable manufacturer’s warranty and policies.

Deposits

All deposits are non-refundable. Once a deposit has been placed and the bike is ready for pickup, the customer has 14 days to pick up the bike. After 14 days, a 20% restocking fee may be charged.

Exchanges

Exchanges are not guaranteed and may only be considered at our discretion. Any approved exchange may be subject to restocking, shipping, or other applicable fees.

By completing a purchase, the customer acknowledges and agrees to this Refund & Return Policy.

We strongly encourage customers to ask any questions and confirm fitment, compatibility, sizing, and product specifications before purchasing.